UK Bespoke Shutter Company respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quotation or use our services.
We process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
UK Bespoke Shutter Company provides shutter, shopfront, installation, repair and maintenance services throughout the UK.
For the purposes of UK data protection law, UK Bespoke Shutter Company is the data controller for personal information collected through this website and our services.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our website.
2. What Personal Information Do We Collect?
We may collect personal information when you contact us, request a quote, make an enquiry or use our services.
This information may include:
Your name.
Email address.
Telephone number.
Business or company name.
Property or installation address.
Postcode.
Details about the service you require.
Information you provide through contact or quotation forms.
Correspondence between you and our team.
Information relating to quotations, orders and services we provide.
Technical information about how you use our website.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How Do We Collect Your Personal Information?
We may collect personal information directly from you when you:
Complete a contact or quotation form.
Contact us by telephone or email.
Request a site survey or consultation.
Ask us to provide a quotation.
Purchase or arrange one of our services.
Contact us about an existing installation, repair or maintenance requirement.
Communicate with us about a project.
Our website may also collect certain technical information automatically through cookies and similar technologies.
4. How Do We Use Your Personal Information?
We may use your personal information to:
Respond to enquiries.
Prepare and provide quotations.
Arrange site surveys and appointments.
Provide shutter, shopfront, installation, repair and maintenance services.
Communicate with you about your project.
Manage our relationship with customers.
Maintain business and financial records.
Deal with complaints or queries.
Improve our website and services.
Maintain the security and operation of our website.
Meet our legal, regulatory and tax obligations.
Establish, exercise or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.
5. What Is Our Lawful Basis for Processing Your Information?
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract: We need to process your information to provide a quotation, take steps at your request before entering into a contract or provide services you have ordered.
Legitimate interests: We may process information where it is reasonably necessary to operate and improve our business, respond to customers, protect our business or manage our services, provided that these interests do not override your rights.
Legal obligation: We may process and retain information where we need to comply with legal, accounting, tax or regulatory requirements.
Consent: Where required, we may ask for your consent before processing information for a particular purpose. You can withdraw your consent at any time.
6. Contact Forms and Quote Requests
When you submit an enquiry or request a quote through our website, we use the information you provide to understand your requirements and respond to you.
This may include your name, telephone number, email address, postcode, property details and information about the shutters, shopfronts or other services you require.
Providing accurate information helps us respond appropriately because the specification, availability and cost of our services can depend on the property and work required.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.
Cookies are small files stored on your device when you visit a website.
Some cookies may be essential for the website to function. Other cookies, including analytics or advertising cookies, should only be used where permitted under applicable law and, where required, after you have provided consent.
You can manage your cookie preferences through the cookie controls available on our website or through your browser settings.
Where appropriate, further information about the cookies used on our website should be provided in our Cookie Policy or cookie consent tool.
8. Marketing Communications
We may send marketing communications where we have a lawful basis to do so.
Where consent is required, we will ask for it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by following the unsubscribe instructions contained in the communication or contacting us directly.
We will still be able to send non-marketing communications relating to quotations, appointments, projects, payments or services where necessary.
9. Who Do We Share Personal Information With?
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
Website and IT service providers.
Hosting providers.
Email and communications providers.
Professional advisers, such as accountants or legal advisers.
Contractors, installers or suppliers involved in delivering a service where necessary.
Payment or financial service providers where applicable.
Analytics or marketing providers where appropriate consent or another lawful basis applies.
Government bodies, regulators, courts or law enforcement authorities where disclosure is legally required.
Third parties that process personal information on our behalf should only process that information according to our instructions and applicable data protection requirements.
10. International Data Transfers
Some service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with applicable UK data protection requirements.
This may include relying on adequacy regulations or appropriate contractual safeguards where required.
11. How Long Do We Keep Personal Information?
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements.
Retention periods can vary according to the type of information and our relationship with you.
For example, information relating to completed work may need to be retained for longer than an unsuccessful initial enquiry because we may need records relating to contracts, payments, warranties, legal obligations or potential claims.
When personal information is no longer required, we will delete it or otherwise dispose of it appropriately.
12. How Do We Protect Your Personal Information?
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information should be limited to people who reasonably need it for their work.
No internet-based system can guarantee complete security. We therefore regularly consider the measures appropriate for the information we process.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict how we process your information.
Object to certain types of processing.
Request the transfer of certain information to you or another organisation.
Withdraw consent where we rely on consent to process your information.
Raise concerns about how your personal information is being used.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact UK Bespoke Shutter Company using the contact details provided on our website.
We may need to verify your identity before completing a request.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so we can investigate the issue.
You also have the right to raise a complaint with the Information Commissioner's Office, the UK's independent data protection regulator.
Information Commissioner's Office
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of third-party websites. If you follow an external link, you should review that organisation's privacy information before providing personal information.
16. Children's Privacy
Our services are intended for businesses, property owners and other customers requiring shutter and shopfront services.
We do not intentionally collect personal information from children through our website.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services or legal requirements change.
The latest version will be published on our website with an updated revision date.
18. Contact UK Bespoke Shutter Company
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your personal information is being used, please contact us.