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Our Guarantee

We are pleased to provide you with the following product guarantee for the plantation shutters purchased from UK Bespoke Shutter Company Ltd. This guarantee outlines the terms and conditions under which we undertake to repair or replace any defective shutters within a period of 10 years from the date of purchase.

1. Guarantee Coverage

Our product guarantee ensures that your plantation shutters are free from defects in material and workmanship under normal use and maintenance. Please review the terms and conditions below for full details.

2. Duration

This guarantee is valid for 10 years from the date of purchase, starting from the date of delivery.

3. Scope of Guarantee

a. Quality Assurance:
UK Bespoke Shutter Company Ltd guarantees that your plantation shutters are free from material and workmanship defects.

b. Repair or Replacement:
If any defects covered by this guarantee arise, we will, at our discretion, repair or replace the defective shutters or components. The decision will be based on feasibility and the availability of materials and parts.

c. Coverage Details:
The guarantee covers the cost of repair or replacement of defective shutters but does not include installation costs.

d. Replacement Parts:
We reserve the right to use new, refurbished, or equivalent parts for any repair or replacement.

4. Exclusions

This guarantee does not cover:

a. Improper Use:
Damage from improper installation, modifications, misuse, abuse, accidents, or neglect.

b. Environmental Damage:
Damage caused by extreme weather, fire, flood, or other acts of nature.

c. Wear and Tear:
Normal wear and tear, including minor cosmetic damage.

d. Maintenance Issues:
Damage from improper maintenance or failure to follow care instructions.

e. Unauthorized Alterations:
Alterations made without prior written consent from UK Bespoke Shutter Company Ltd.

f. Indirect Damages:
Any indirect or consequential damages arising from the use of the shutters.

5. Made-to-Measure Products and Consumer Rights Act (2015)

a. Bespoke Products:
Our plantation shutters are custom-made to your specifications.

b. Consumer Rights:
As made-to-order products, they fall under the Consumer Rights Act (2015), ensuring goods must be of satisfactory quality, fit for purpose, and as described.

c. Statutory Rights:
Your statutory rights under the Consumer Rights Act (2015) are not affected by this guarantee.

6. Making a Claim

To make a claim under this guarantee, contact us at the provided address or phone number. Please provide proof of purchase (such as a sales receipt or invoice) and a detailed description of the defect.

7. Governing Law

This guarantee is governed by the laws of the United Kingdom, without regard to its conflict of laws principles.

8. Entire Agreement

This document constitutes the entire agreement between UK Bespoke Shutter Company Ltd and the customer, superseding all prior discussions, negotiations, or agreements, whether oral or written.

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