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Terms and Conditions

Welcome to UK Bespoke Shutter Company! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our bespoke blinds and shutters. By accessing or using our website and placing an order, you agree to be bound by these terms and conditions. Please read them carefully before proceeding with any purchase.

  1. Definitions
  • "We," "us," or "our" refers to UK Bespoke Shutter Company Ltd.
  • "You" or "your" refers to the user, customer, or visitor of our website.
  • "Product(s)" refers to the bespoke blinds and shutters available for purchase on our website.
  • "Website" refers to www.ukbespokeshuttercompany.co.uk
  1. Ordering and Purchasing

2.1 Product Information We strive to provide accurate and up-to-date information about our products, including descriptions, specifications, pricing, and availability. However, we cannot guarantee that all information is error-free or complete. We reserve the right to modify or update the product information without prior notice.

2.2 Placing an Order When placing an order through our website, you agree to provide accurate and complete information about yourself and the order. By submitting an order, you make an offer to purchase the selected product(s) based on these terms and conditions. We reserve the right to accept or reject any order at our sole discretion.

2.3 Pricing and Payment All prices displayed on our website are in the currency specified and include any applicable taxes. Payment for the ordered products must be made in full at the time of purchase. We accept various payment methods as indicated on our website. By providing payment details, you confirm that you are authorized to use the selected payment method.

2.4 Bespoke Products All of our blinds and shutters are bespoke and made-to-measure according to your specific requirements. As such, these products are exempt from the Consumer Rights Act 2015. Once an order for bespoke products is placed and confirmed, it cannot be cancelled or modified. We highly encourage you to carefully review your order details before submitting it.

  1. Shipping and Delivery

3.1 Shipping Information We aim to provide estimated delivery times for our products on our website. These estimates are based on various factors and are subject to change. While we strive to fulfil orders within the specified timeframes, delays may occur due to unforeseen circumstances. We will make reasonable efforts to keep you informed about any delays affecting your order.

3.2 Delivery Address You are responsible for providing an accurate and complete delivery address when placing an order. We will not be liable for any loss or delay caused by inaccurate or incomplete address details provided by you. Please ensure that someone is available to receive the delivery at the specified address during the estimated delivery period.

3.3 Delivery Charges and Customs Delivery charges, if applicable, will be clearly stated during the checkout process. For international orders, additional customs duties, taxes, or fees may apply. You are responsible for complying with all relevant customs regulations and for paying any additional charges imposed by customs authorities.

3.4 Courier Shipping Our couriers employed directly by us will assist you in inspecting your delivery upon arrival, you must sign off your delivery stating your satisfaction with the quality of the products once arrived and that you are satisfied there is no damage or defects upon arrival. 

  1. Returns and Refunds

4.1 Returns Policy As bespoke blinds and shutters are custom-made to your specific requirements, they cannot be returned or refunded unless they are faulty or not as described. We encourage you to inspect the products upon delivery and contact us within a reasonable timeframe if you believe there is a problem with your order. Our customer service team will assess the situation and help accordingly.

4.2 Faulty or Damaged Products In the event that you receive a faulty or damaged product, please contact our customer service team as soon as possible. We may require photographic evidence or further information to assess the issue. If the product is deemed faulty or damaged, we will arrange for a replacement or refund, as appropriate.

  1. Intellectual Property

5.1 Website Content All content, including text, images, graphics, logos, videos, and software, available on our website is the property of UK Bespoke Shutter Company Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

5.2 Trademarks The trademarks, logos, and service marks displayed on our website are registered and unregistered trademarks of UK Bespoke Shutter Company Ltd. You are prohibited from using any trademarks or similar marks without our express written permission.

  1. Limitation of Liability

To the maximum extent permitted by law, we disclaim any liability for direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or the purchase of our products, including but not limited to loss of profits, data, or business opportunities.

  1. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in United Kingdom.

  1. Changes to the Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time without prior notice. The most current version will be posted on our website. It is your responsibility to review these terms and conditions periodically for any changes.

By continuing to use our website or placing an order after any modifications to these terms and conditions, you acknowledge and accept the updated terms.

If you have any questions or concerns regarding these terms and conditions, please contact us through the contact information provided on our website.

Last updated: 01/02/2024

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